Home » FAQs


Most trees grow in similar ways, but very few trees live in the same environment. It is practically impossible to cost a tree work job over the phone. For us to accurately advise you of the cost one of our qualified surveyors will carry out a site inspection. This is a free no obligation exercise. 

As with any work you may require on your property you want confidence that the contractor is qualified to do what has been asked, safely and to the highest standard. A qualified arborist will have received training and been assessed on his competence. Chaffin Tree Surgery is part of the Trading Standards ‘Buy with confidence’ scheme. Which has codes of conduct to the highest standard, giving our customers confidence that an independent body has externally audited the company. It is also important to consider that you could be liable for any accidents occurring from an under insured operator. This could be an accident involving your own or your neighbours property or passers by on the street.

Generally, most tree species won’t display any adverse effect when pruned at any time of year. However, there are exceptions. We’d be happy to discuss any species specific query with you

Technically, yes. You can prune the overhang back to the boundary, but we strongly advise that you inform your neighbour of your intentions to avoid any hostility.

Even though you own the tree, it may well be subject to a tree preservation order, or be located in a consevation area. Doing any work on a protected tree carries extremely heavy penalties. We can organise all the necessary permission as part of the service, so you have one less thing to worry about.

You have a legal duty of care to keep your trees from causing harm or nuisance to the public or your neighbours. It is advisable to have them regularly inspected by a professional arborist to fulfil this duty. This aside, as long as your neighbour’s request is not unreasonable it might be prudent to consider appropriate tree work.

Call Now ButtonCall Us Now